Viale alberato con fiori e cartelli, atmosfera tranquilla e luminosa giornata estiva.

Cancellation Policies and useful information

Cancellation and useful information

Dear Guests,

we are working to prepare the opening of the season, full of energy and enthusiasm, because WE ARE LOOKING FORWARD TO WELCOMING YOU TO OUR HOLIDAY VILLAGE!
1. Up to how many days before my arrival can I cancel my booking?
Today, you are largely protected by our cancellation terms. In the face of this health emergency, we have made our cancellation terms even more flexible, as written below:
  • up to 3 days before your arrival - for stays from when we open to 06.06 and from 06.09 to when we close
  • up to 7 days before your arrival - for stays from 07.06 to 13.06, from 21.06 to 11.07 and from 30.08 to 05.09
  • up to 14 days before your arrival - for stays from 14.06 to 20.06 and from 12.07 to 01.08
  • up to 21 days before your arrival - for stays from 02.08 to 29.08
2. In case of cancellation, am I entitled to a refund of the full amount paid?
The amount paid as Confirmation Deposit will be refunded to the Guest, minus a charge of 60.00 euros.
3. How is the refund of the deposit returned?
You will just have to send an email to our booking office indicating your bank details (IBAN and BIC) and the number of your booking.
4. How much is the deposit required to confirm the booking?
Upon making your reservation, you will be required to pay only 20% of the total cost of your vacation, instead of 30%, in order to confirm and secure the price.
5. Can I change the dates of my booking?
Within the cancellation terms listed above, you can request to change the dates of your vacation by emailing or calling our booking team. No penalty fee will be applied to the new quote.
7. Do you have any restrictions on arrival / departure days and on the duration of the holiday?
Our policy ensures maximum flexibility for the guest.
You can choose to arrive and leave on any day of the week.
  • minimum stay of 2 nights from when we open until May 30th and from September 13th until we close
  • minimum stay of 3 nights from May 31st until June 6th and from September 6th until September 12th
  • minimum stay of 7 nights from June 7th until September 5th

Open days of arrivals and departures, with the exception of:
  • from June 7th to September 5th arrivals and departures allowed only on Saturdays in the following types: SATURNO XXXL and BOUTIQUE
  • dfrom August 9th to August 22nd arrivals and departures allowed only on Saturdays in the following type: XL PREMIUM PITCH
This page is constantly updated, so we invite you to stay connected with us to be informed of further developments.